Mental Health Customer Service Representative

Job Summary

A company is looking for a Mental Health Customer Service Representative (Remote).

Key Responsibilities

• Coordinate testing services for patients by reviewing documentation and working with healthcare providers
• Communicate with patients regarding insurance coverage benefits and testing information
• Manage assigned work independently while meeting production and quality metrics

Required Qualifications and Education

• High School diploma or equivalent required, with at least 1 year of relevant experience, or an associate or bachelor's degree
• Fluency in Spanish is preferred
• PC experience, including familiarity with Excel, Word, Internet, and email
• Ability to manage multiple tasks simultaneously, often under pressure
• Experience in a customer service environment is preferred