Mental Health Customer Service Representative

Job Summary

A company is looking for a Mental Health Customer Service Representative (Remote).

Key Responsibilities

• Coordinate testing services for patients by reviewing test request forms and ensuring accurate documentation
• Communicate with patients and healthcare providers regarding insurance eligibility and test information
• Manage assigned work independently while meeting production and quality metrics, and collaborate with various departments

Required Qualifications, Training, and Education

• High School diploma or equivalent required, with at least 1 year of relevant experience, or an associate or bachelor's degree
• Fluency in Spanish is preferred
• PC experience, including familiarity with Excel, Word, Internet, and email
• Preference for applicants with higher net typing speeds
• Ability to manage multiple tasks simultaneously under pressure