Mental Health Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Mental Health.

Responsibilities:

• Coordinate testing services for patients, including reviewing test request forms, working with healthcare providers and insurance companies, and communicating with patients
• Participate in the Quality Assurance plan
• Comply with applicable CLIA and HIPAA regulations

Qualifications:

• High School Diploma or GED
• Bachelor's degree and more than one year of customer service and reimbursement experience preferred
• Accurate typing skills of at least 50 words per minute
• PC experience, including familiarity with Excel, Word, Internet, and e-mail
• Able to manage several tasks simultaneously, often under pressure