Mental Health Patient Coordinator

Job Summary

Coordinating appointments for patients and providers, the full-time Mental Health Patient Coordinator will manage scheduling, communicate key information regarding insurance and financial responsibilities, and provide excellent customer service in a remote setting.

Key responsibilities

• Schedule, re-schedule, and cancel patient appointments while adhering to practice protocols
• Communicate insurance coverage details and financial obligations to patients and handle billing inquiries
• Maintain patient information, respond to requests from patients and providers, and escalate issues as necessary

Required qualifications

• Experience with insurance eligibility
• Bachelor's degree preferred
• Bilingual in Spanish preferred
• Strong organizational skills
• Ability to multi-task and prioritize effectively