Merchant Compliance Manager

Job Summary

Serving as the primary owner of payment network and acquiring bank escalations, the full-time Merchant Compliance Manager will manage investigations, responses, and resolutions for compliance issues while ensuring timely communication with partners in a remote environment.

Key responsibilities

• Manage end-to-end investigations of payment network and acquiring bank escalations, ensuring accurate and timely responses
• Investigate brand risk violations and account data compromise events, preparing evidence packages for partner inquiries
• Conduct merchant due diligence and support network audits, identifying patterns for control improvements

Required qualifications

• 5+ years of experience in compliance, risk, or a related function in financial services or payments
• Working knowledge of payment network rules and regulations for Visa, Mastercard, and/or Amex
• Experience managing partner-facing escalations and communications under strict deadlines
• Solid understanding of merchant acquiring risk and compliance frameworks
• Industry certifications (CAMS, CFE, CFCS, CRCM) are a plus