Merchant Onboarding Manager

Job Summary

A company is looking for a Merchant & Payments Onboarding Manager to lead and scale onboarding for mid-market and enterprise restaurant brands.

Key Responsibilities

• Manage the end-to-end onboarding lifecycle for merchant payments accounts
• Coordinate applications, KYC/KYB verification, underwriting, and processor setup
• Identify friction points in the onboarding journey and streamline workflows

Required Qualifications

• 4-7+ years of experience in payments, fintech, onboarding, implementation, or operations
• Strong understanding of merchant onboarding and payments workflows
• Proven ability to manage complex, cross-functional projects
• Experience supporting mid-market, enterprise, or multi-location customers preferred
• Restaurant, hospitality, POS, or integrated payments experience preferred