Merchant Success Enablement Manager

Job Summary

A company is looking for a Merchant Success Enablement Manager to design and scale enablement functions for merchant-facing success teams.

Key Responsibilities

• Build and lead onboarding experiences for new hires to enhance their confidence and reduce ramp time
• Design role-specific training programs and create scalable resources such as playbooks and SOPs
• Develop curriculum and communication frameworks that foster continuous learning and team alignment

Required Qualifications

• 6-7+ years of experience in merchant success/revenue enablement or a similar role
• Experience working with Customer Success teams to drive engagement and adoption
• Proven track record of exceeding goals and delivering exceptional outcomes
• Strong strategic thinking and problem-solving skills in fast-paced environments
• Passion for enablement and learning, with a focus on empowering team success