Merchant Success Manager
Job Summary
Owning a portfolio of mid-market merchants, the full-time remote Merchant Success Manager will drive retention, product adoption, and expansion through consultative relationships and strategic account management.
Key responsibilities
- Manage revenue retention and expansion goals, utilizing merchant goals and health signals to prioritize engagement
- Build impactful relationships by hosting quarterly business reviews and increasing product feature adoption
- Operate efficiently by leveraging AI and automation, while collaborating cross-functionally to address merchant needs
Required qualifications
- 3+ years of customer success or account management experience with mid-market or enterprise B2B SaaS products
- Proven track record of managing account renewals and achieving revenue goals
- Experience in engaging with merchants through effective communication and data-driven insights
- Ability to utilize AI or automation tools to enhance efficiency in customer support
- Strong collaboration skills to work effectively across teams and drive merchant success
Complete Job Description
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