Merchant Success Operations Manager

Job Summary

A company is looking for a Merchant Success Strategy & Ops Manager to optimize and scale their operational processes.

Key Responsibilities

• Build and maintain reporting, dashboards, and workflows for merchant health and forecasting
• Design standardized processes for managing renewals, escalations, and business reviews
• Oversee cross-functional alignment and serve as the point person for process and reporting inquiries

Required Qualifications

• 6-7+ years of experience in merchant success or revenue operations
• Experience working with Customer Success or Revenue organizations
• Ability to thrive in ambiguous environments and create structured processes
• Strong analytical skills with a focus on data-driven decision making
• Proven collaboration skills across multiple functions and teams