Merchant Support Advisor

Job Summary

A company is looking for a Merchant Support Advisor for the Canada PST or MST time zone.

Key Responsibilities:

• Deliver exceptional support to merchants via chat, messaging, and phone
• Collaborate with peers to share learnings, best practices, and solutions
• Navigate complex technical issues rapidly and adapt across products and channels

Qualifications:

• Experience in training or mentoring others (team lead, SME, or similar)
• Contact center or technical support experience, preferably with entrepreneurs
• Strong technical troubleshooting abilities; certifications are a plus
• Hands-on experience with AI tools and enthusiasm for new technology
• Flexibility for varied scheduling to support merchants around the clock