Merchant Support Advisor

Job Summary

A company is looking for a Merchant Support Advisor in Canada.

Key Responsibilities:

• Deliver exceptional support to merchants via chat, messaging, and phone
• Collaborate with peers to share learnings, best practices, and solutions
• Navigate complex technical issues rapidly and leverage AI tools to enhance problem-solving

Qualifications:

• Experience in training or mentoring others (team lead, SME, or similar)
• Contact center or technical support experience, preferably with entrepreneurs
• Strong technical troubleshooting abilities; relevant certifications are a plus
• Hands-on experience with AI tools and a genuine excitement about new technology
• Flexibility for varied scheduling, including weekends and holidays