Merchant Support Representative

Job Summary

A company is looking for a Merchant Support Rep II to provide payments-related support services and ensure superior client experiences.

Key Responsibilities

• Provide first-class customer service/support via various communication channels
• Triage and manage inbound customer communications and ticket escalations
• Educate and assist merchants with various services, including technical support and compliance

Required Qualifications

• High school diploma or equivalent
• 2+ years of relevant customer experience
• Ability to work autonomously while producing high-quality work
• Demonstrated reliability and trustworthiness
• Understanding of organizational changes influenced by internal and external trends