Merchant Support Specialist

Job Summary

A company is looking for a Merchant Support Specialist to join their payments team.

Key Responsibilities:

• Serve as the primary contact for merchants regarding transaction reporting and reconciliation issues
• Investigate and resolve processing discrepancies and funding delays
• Generate and analyze reports to support merchant inquiries and internal audits

Required Qualifications:

• 2+ years of experience in customer support or account management within the payments or fintech industry
• Strong understanding of payment processing workflows
• Familiarity with payment platforms, gateways, and POS systems
• Proficient in using support tools and CRM systems
• Ability to manage multiple priorities in a fast-paced environment