Merchant Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Mar 25, 2026

Job Category: Sales

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Merchant Support Specialist to optimize the value of partnerships with merchants through onboarding and ongoing support.

Key Responsibilities

Ensure merchant success by providing exceptional service and support through various communication channels
Troubleshoot and diagnose software issues while documenting and escalating unresolved concerns
Gather merchant feedback to improve products and contribute to internal documentation

Required Qualifications

Minimum of two years in a customer or merchant support role
Experience in global companies with flexible working hours
Proven ability to build strong customer partnerships and creatively meet their needs
Familiarity with tools such as Front, JIRA, Notion, HubSpot, Salesforce, and Slack is preferred
Experience in B2B SaaS, ecommerce, or Shopify is a plus

COMPLETE JOB DESCRIPTION

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Job is Expired

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