Merchant Support Specialist

Job Summary

A company is looking for a Merchant Support Specialist responsible for managing the merchant onboarding process and providing customer support.

Key Responsibilities

• Manage the end-to-end onboarding process for new credit card applications
• Communicate with the sales team and address client inquiries related to onboarding
• Continuously improve onboarding systems and processes for enhanced efficiency and customer satisfaction

Required Qualifications

• GED or High School Diploma; College Degree preferred
• Ability to apply broad product knowledge and sales skills
• Capable of copywriting materials
• Ability to coordinate the work of others
• Proficient in all MS Office applications and internet use