Merchant Support Specialist

Job Summary

Managing the merchant onboarding process, the full-time remote Merchant Support Specialist will ensure a seamless experience for clients by conducting due diligence, answering support inquiries, and collaborating with the sales team to maintain accurate onboarding practices.

Key responsibilities

• Oversee the end-to-end onboarding process for new credit card applications from clients
• Provide timely support and guidance to the sales team regarding onboarding questions and requirements
• Answer client support calls and emails, addressing inquiries related to the onboarding process

Required qualifications

• GED or High School Diploma; College Degree preferred
• Ability to apply broad product knowledge and sales skills
• Proficient in all MS Office applications and internet usage
• Working knowledge of technical and procedural aspects of onboarding processes
• Capability to coordinate the work of others and multitask effectively in a fast-paced environment