Merchant Support Specialist

Job Summary

Providing exceptional service to merchants, the full-time Specialist I, Merchant Support will resolve queries related to payment processing, collaborate with internal teams for escalations, and maintain in-depth knowledge of Payroc's products while working remotely.

Key responsibilities

• Analyze payment-related issues and assist with disputes, providing sustainable solutions
• Collaborate with internal teams for the escalation and resolution of merchant concerns
• Maintain accurate records of merchant interactions and contribute to process improvements

Required qualifications

• Beginner to intermediate functional knowledge of merchant support processes
• Strong customer service skills, with the ability to manage difficult situations professionally
• Proactive mindset to identify and address potential process or product gaps
• Ability to develop strong product knowledge across Payroc's offerings
• Strong interpersonal skills for collaboration with leadership on operational improvements