Merchant Support Specialist
Job Summary
Providing remote support for clients utilizing MeevoPay, the full-time Merchant Support Specialist will assist with technical inquiries, troubleshoot issues, and manage client communications through various channels.
Key responsibilities
- Assist clients transitioning from third-party vendors to MeevoPay and troubleshoot related inquiries
- Address inbound client inquiries and issues via phone, email, or ticketing systems, ensuring timely follow-up and resolution
- Utilize Salesforce to manage tickets, document solutions, and update client information accurately
Required qualifications
- BS/BA degree preferred
- Previous experience in electronic payment processing customer support or in the beauty/wellness industry
- Experience providing remote support via phone
- High computer literacy and ability to learn new software
- Ability to handle complex customer scenarios with professionalism
Complete Job Description
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