Merchant Terminal Support

Job Summary

A company is looking for a Merchant Terminal Support professional.

Key Responsibilities

• Provide high-quality customer service to merchants regarding credit card processing inquiries
• Troubleshoot and diagnose issues with service, authorization, and credit card processing terminals
• Communicate policies and procedures to merchants and request exceptions as appropriate

Required Qualifications

• High school diploma or equivalent
• One to two years of customer service experience
• Thorough knowledge of products and services related to merchant support
• Proficient computer navigation skills using various software packages
• Commitment to high-quality customer service