Merchant Terminal Support Specialist

Job Summary

Providing high-quality customer service remotely, the full-time Merchant Terminal Support Specialist will respond to merchant inquiries regarding credit card processing, troubleshoot issues, and communicate relevant policies and procedures.

Key responsibilities

• Respond to telephone inquiries and requests from merchants regarding credit card processing support
• Troubleshoot and diagnose problems with service and processing terminals, providing effective solutions
• Communicate applicable policies and procedures to merchants and request exceptions when necessary

Required qualifications

• High school diploma or equivalent
• One to two years of customer service experience
• Thorough knowledge of problem resolution practices and applicable regulations
• Proficient computer navigation skills, including Microsoft Office applications
• Experience with Elavon systems or Merchant Payment Services is a plus