Michigan Gaming Licensed Player Executive

Job Summary

Building and maintaining strong relationships with VIP players, the full-time Michigan Gaming Licensed Player Executive will deliver exceptional service experiences, drive customer engagement, and collaborate cross-functionally to enhance the VIP experience while working remotely.

Key responsibilities

• Build and maintain strong relationships with VIP players through personalized service and loyalty initiatives
• Drive customer engagement and revenue growth through proactive outreach and relationship-building strategies
• Analyze player activity and performance trends to enhance engagement, retention, and revenue opportunities

Required qualifications

• Bachelor's Degree in Business, Marketing, Hospitality, Communications, or a related field, or 5 years of relevant experience
• Experience in building strong customer relationships, particularly with high-value or VIP clients
• Strong analytical skills to interpret customer data and develop actionable strategies
• Ability to obtain and maintain all required State Gaming Licenses
• Knowledge of revenue-driving strategies and balancing customer satisfaction with business objectives