Michigan Home Care Coordinator

Job Summary

Seeking a dedicated Home Care Intake and Client Services Coordinator, the full-time remote position will manage inbound calls, gather client information, explain services, and schedule assessments for individuals seeking home care in Michigan.

Key responsibilities

• Answer inbound calls and document client information accurately
• Explain available home care services and schedule consultations
• Maintain accurate records within CRM and address client questions and concerns

Required qualifications

• Home care intake, client services, or scheduling experience required
• Previous call center or remote customer service experience required
• Must reside in the State of Michigan, with preference for candidates within 25 miles of Troy
• Ability to work independently in a remote environment
• Strong organizational and time management skills