Michigan Home Care Coordinator

Job Summary

Seeking a full-time Home Care Intake and Client Services Coordinator, this remote position will manage inbound client calls, gather information, explain services, and schedule assessments for prospective clients in Michigan.

Key responsibilities

• Answer inbound calls and document client information while providing compassionate customer service
• Schedule consultations and follow-up appointments, routing inquiries to appropriate teams
• Maintain accurate records within CRM systems and track client interactions and communications

Required qualifications

• Home care intake, client services, or scheduling experience required
• Previous call center or high-volume inbound phone support experience required
• Must reside in the State of Michigan, with preference for candidates within 25 miles of Troy
• Ability to work independently in a remote environment with a high-speed internet connection
• Comfortable learning new software systems and technology