Michigan Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to support customer needs in a remote setting.

Key Responsibilities

• Assist customers with inquiries related to insurance policies, coverage, and billing while promoting additional products
• Provide expertise on products and services to ensure customers have appropriate insurance coverage
• Support customers involved in accidents by setting up claim reports and offering additional products with empathy

Required Qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• For sales roles, a Property & Casualty license is required, with an opportunity to obtain it during training
• Ability to multitask and navigate multiple computer systems
• Customer service experience is preferred
• Must have a designated workspace free from distractions and high-speed internet access