Michigan Licensed Customer Service Rep

Job Summary

Supporting one of the world's leading automotive brands, the remote Michigan Licensed Customer Service Representative will manage high-volume inbound and outbound calls, assist customers with after-sales concerns, and document interactions accurately while working in a structured contact center environment.

Key responsibilities

• Provide timely and accurate solutions through various communication channels including phone, chat, and email
• Utilize web-based tools and internal systems to research customer inquiries and manage cases from start to resolution
• Document each customer interaction clearly and accurately to ensure compliance and quality standards

Required qualifications

• Must be a Michigan resident with a high school diploma or equivalent
• At least 3 years of customer service experience in roles such as call center, retail, or hospitality
• Ability to pass a pre-employment background check and drug screen
• Availability to work shifts within Monday-Saturday, 8 a.m. - 9 p.m. Eastern time
• Comfortable with a structured remote work environment, including a distraction-free workspace and high-speed internet