Michigan Licensed Technical Support Specialist

Job Summary

Working remotely on a contract basis, the Michigan Licensed Technical Support Specialist will handle technical diagnostics and remote troubleshooting for customer calls related to energy charging equipment while supporting customer care cases.

Key responsibilities

• Perform remote diagnosis and troubleshooting using available tools
• Create and update cases in Salesforce and coordinate logistics for parts ordering and returns
• Lead technical escalations from service partners and advisors, and train other agents

Required qualifications

• 3+ years of experience as an electrician or in electrical components, with a preference for EV charging equipment repair/installation
• Minimum 2 years of experience in a call center or customer-facing environment
• Proficiency in Microsoft Office Suite and Salesforce
• Associate or trade degree in a related field or four years of electrical experience
• Valid driver's license