Michigan Remote Customer Service Representative

Job Summary

Supporting a well-known automotive brand, the full-time Michigan Remote Customer Service Representative will manage inbound and outbound customer interactions, document details accurately, and provide timely solutions while working in a structured contact center environment.

Key responsibilities

• Offer timely and accurate solutions through various communication channels, including phone calls, chats, and emails
• Document each customer interaction clearly and manage assigned cases from start to resolution
• Utilize web-based tools and internal systems to research customer inquiries and resolve issues

Required qualifications

• High school diploma or equivalent
• 3+ years of customer service experience in a call center or similar environment
• Availability to work shifts within assigned hours, Monday-Saturday, 8 a.m. - 9 p.m. Eastern time
• Ability to pass a pre-employment background check and drug screen
• Reliable attendance and punctuality to meet time-sensitive queue demands