Michigan Technical Support Liaison

Job Summary

Ensuring a smooth transition for newly enrolled students and families, the full-time Michigan Technical Support Liaison will provide onboarding, technical guidance, and ongoing support remotely, while addressing barriers to learning and fostering positive engagement.

Key responsibilities

• Serve as the primary onboarding contact for new middle school students and families, facilitating orientation and first-day readiness
• Assist families with technical readiness, including device setup, navigation of online school systems, and troubleshooting
• Monitor student engagement during the initial enrollment period and connect families with support staff as needed

Required qualifications

• High School Diploma and four years of relevant work experience, or an equivalent combination of education and experience
• Proficiency in MS Excel, MS Word, and Outlook
• Experience using a student information system or database
• Strong organizational and time management skills
• Ability to clear a required background check