Microsoft 365 Operations Administrator

Job Summary

A company is looking for an MS 365 Operations Administrator to support core Microsoft 365 services in a federal enterprise environment.

Key Responsibilities

• Provide 24x7x365 Tier III operational support for Microsoft 365 core services including Messaging, OneDrive, SharePoint Online, and Microsoft Teams
• Monitor and address Tier III ServiceNow ticket queues, resolving incidents in accordance with established SLAs
• Provision, configure, and manage shared mailboxes, distribution groups, user licensing, and account-related administration activities

Required Qualifications

• 4+ years of relevant IT experience supporting Microsoft 365 core workloads within enterprise environments
• Experience supporting Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams
• Basic to intermediate PowerShell scripting skills for administrative tasks
• Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent experience
• Must be able to obtain and maintain a Public Trust clearance