Microsoft 365 Technical Support Specialist
Job Summary
Providing responsive technical support, the full-time Microsoft 365 / SharePoint Technical Support Specialist will assist users, monitor platform performance, and troubleshoot issues in a remote capacity for the Internal Revenue Service.
Key Responsibilities
- Provide help desk and technical support for users of supported platforms and applications
- Monitor platform and service performance, identifying issues that require attention
- Troubleshoot user and platform problems, resolving issues within the scope of responsibility
Required Qualifications
- Demonstrated professional experience supporting U.S. Federal Government programs or customers
- Experience providing help desk, technical support, or platform monitoring
- Strong troubleshooting and problem-solving skills
- Ability to communicate effectively with both technical and non-technical users
- Experience supporting Microsoft 365, SharePoint, or related enterprise platforms is preferred
Complete Job Description
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