Microsoft 365 Tier 3 Support Engineer
Job Summary
Providing white-glove Tier 3 support for FAA executives, the fully remote Microsoft 365 Tier 3 Support Engineer will troubleshoot advanced issues with Microsoft Exchange Online, Teams, and 365 applications while coordinating escalations and maintaining support documentation.
Key responsibilities
- Deliver Tier 3 support for collaboration platforms, resolving complex issues for FAA executives and support staff
- Coordinate escalations of support incidents to internal teams and vendors, ensuring timely resolution and communication
- Create and maintain support documentation, including SOPs and knowledge base articles, while identifying opportunities for process improvements
Required qualifications
- Bachelor's degree in Business Management, Computer Science, or IT Management
- 5+ years of experience in Configuration Management, Change Management, or a related IT discipline
- Proven experience providing Tier 3 support to executive leadership in a large enterprise environment
- Advanced troubleshooting experience with Microsoft 365, including Exchange Online and Teams
- Experience developing and maintaining PowerShell scripts and using Microsoft troubleshooting tools
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
