Microsoft Customer Success Manager

Job Summary

Owning a portfolio of Cloud Solution Provider customers, the full-time Microsoft Customer Success Manager will drive adoption, value realization, retention, and growth while collaborating with sales and delivery teams in a remote environment.

Key responsibilities

• Manage customer relationships post-sale, ensuring overall success and growth
• Develop and execute customer success strategies aligned to business outcomes
• Identify growth opportunities and facilitate quarterly business reviews with customers

Required qualifications

• 5+ years of experience in customer success, account management, or service delivery
• Strong understanding of Microsoft cloud platforms, including Azure and Microsoft 365
• Experience managing CSP customers or cloud subscription-based environments
• Proven track record of driving adoption, retention, and growth outcomes
• Ability to lead cross-functional collaboration and manage competing priorities