Microsoft Data & Analytics Support Engineer
Job Summary
Leading the Platform Enablement and User Support function for the Microsoft Data & Analytics ecosystem, the full-time remote Microsoft Data & Analytics Support Engineer will provide L2 support, manage incidents, service requests, and problem tickets, and ensure user enablement and operational governance.
Key responsibilities
- Lead L1/L1.5/L2 support operations and manage incidents, service requests, and problem tickets
- Provide support for Power BI, Microsoft Fabric, Power Platform, Copilot Studio, and Azure services
- Develop and maintain Knowledge Base articles, SOPs, runbooks, and training materials
Required qualifications
- 6+ years in Production Support / AMS / Managed Services
- 3+ years supporting Microsoft Data & Analytics platforms
- Strong ITIL/ITSM experience
- Experience with Power BI Administration and Microsoft Fabric
- Healthcare experience preferred
Complete Job Description
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