Microsoft Dynamics 365 Architect
Job Summary
To support a major contact center modernization initiative, the full-time Microsoft Dynamics 365 Architect will lead the migration from Genesys to Microsoft Dynamics 365 and Power Platform, focusing on solution architecture, development, integration, and technical leadership in a remote environment.
Key Responsibilities
- Lead technical design and development of Dynamics 365 Customer Service/Customer Engagement solutions
- Support the Genesys-to-Microsoft contact center migration, including requirements analysis, architecture, development, testing, and deployment
- Design solutions for multiple call centers, ensuring scalability and integration with business units
Required Qualifications
- 5+ years of Dynamics 365, Power Platform, or enterprise CRM development experience
- Strong experience with Dynamics 365 Customer Service/Customer Engagement and Dataverse
- Proficient in C#, .NET, JavaScript/TypeScript, and Power Fx development
- Experience with plugins, custom APIs, workflows, and Power Automate
- Strong understanding of Azure integration services, REST APIs, and enterprise architecture
Complete Job Description
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