Microsoft Dynamics Support Engineer

Job Summary

To enhance client success, the remote Premier Support Engineer specializing in Microsoft Dynamics will manage and resolve complex technical issues, drive service improvement initiatives, and collaborate with both clients and internal teams to ensure effective deployment of Microsoft technologies.

Key responsibilities

• Resolve a consistent flow of fundamental to advanced-level tickets, ensuring high client satisfaction through effective ticket management
• Contribute to service delivery improvements by analyzing ticket trends and suggesting enhancements to prevent recurring issues
• Maintain proactive communication with clients, advocating for their needs and providing strategic solutions aligned with their goals

Required qualifications

• 4+ years of experience in Microsoft technologies
• Proficiency (3+ years) in Windows Server
• Advanced understanding of Microsoft Dynamics
• Demonstrated skills in technical writing
• Consistent ability to excel in a virtual work environment