Microsoft Support Administrator

Job Summary

To support a growing client base, the remote Microsoft Support Administrator will provide 24x7 Level 2 technical support for Microsoft-based infrastructure, managing Azure and Microsoft 365 services while collaborating with engineers to resolve complex issues.

Key responsibilities:

• Provide technical support for Microsoft products including Azure, Microsoft 365, and Exchange Online
• Administer and troubleshoot Microsoft 365 user accounts and perform Active Directory administration
• Respond to support tickets, ensuring timely resolution to minimize downtime and track incident progress

Required qualifications:

• Bachelor's degree in computer science or information technology, or equivalent NOC experience
• 5+ years of Microsoft Administration experience
• Strong knowledge of Microsoft 365 admin center, Exchange Online, and Teams
• Required certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate and Azure Fundamentals: AZ-900
• Familiarity with Windows Server, Active Directory, and PowerShell scripting is preferred