Microsoft Support Technician

Job Summary

A company is looking for a Support Ticket Technician to assist clients and partners with Microsoft technologies.

Key Responsibilities

• Serve as an advocate for clients' tickets after escalation and drive ticket resolution
• Foster client satisfaction and build relationships by articulating business value
• Provide high-quality data on issue resolution to support service improvement initiatives

Required Qualifications, Training, and Education

• 2+ years of experience in Microsoft technologies
• 1+ years of experience in Windows Server
• Exposure to Active Directory/Azure AD and DNS
• College level coursework in Computer Science, Management Information Systems, Business, or related field or equivalent work experience
• Proven ability to work virtually