Microsoft Teams Phone Administrator

Job Summary

Supporting enterprise administration and operational sustainment of Microsoft Teams Phone capabilities, the full-time remote Microsoft Teams Phone Administrator will manage user lifecycle, troubleshoot issues, and optimize voice services within a large federal environment.

Key Responsibilities

• Administer Microsoft Teams environment, including Direct Routing configurations and policies
• Support user lifecycle management for voice services, including phone number assignment and voice routing policies
• Monitor and troubleshoot voice quality and call performance using tools such as Call Analytics and Call Quality Dashboard

Required Qualifications

• Bachelor's degree and a minimum of 6 years of professional experience
• Experience administering Microsoft Teams in enterprise environments
• Hands-on experience supporting enterprise Teams Phone deployments
• Familiarity with voice quality troubleshooting tools (CQD, Call Analytics) and PowerShell for Teams administration
• Strong troubleshooting skills in real-time operational environments