Mid Level GIS Analyst

Job Summary

A company is looking for a Mid-Level GIS Analyst/Help Desk Support contractor.

Key Responsibilities

• Provide help desk support and GIS analysis assistance to the GIS Unit
• Communicate directly with customers, gather information related to complaints, and troubleshoot technical problems
• Document issues in ServiceNow and assign tickets to other GIS Unit teams

Required Qualifications, Training, and Education

• 24-36 months of relevant experience in GIS analysis and help desk support
• Proficiency in ArcGIS Pro and familiarity with ArcGIS Online
• Experience with customer service and technical assistance
• Knowledge of linear referencing solutions
• Ability to document and manage support tickets effectively