Mid-Level IT Specialist

Job Summary

A company is looking for a Mid-Level IT Specialist.

Key Responsibilities

• Respond to all service requests and provide level 2 technical support to users
• Document user requests, troubleshooting steps, and assist with resolutions
• Install and configure desktop hardware, peripherals, and software packages as needed

Required Qualifications

• 36 months experience managing support requests on a level 2 help desk
• 36 months experience resolving hardware and software issues, specifically with Windows 11
• 36 months experience with O365 and Outlook installation and support in an enterprise environment
• 36 months experience using Lansweeper, Remote Desktop, and Active Directory
• 36 months experience utilizing VMware vSphere for supporting virtual desktops