Mid-Market Account Management Manager
Job Summary
Leading a team of Mid Market Account Managers, the full-time remote Manager, Mid-Market Account Management will develop team members, oversee account management strategies, and drive customer retention and expansion efforts.
Key responsibilities:
- Lead, coach, and develop Mid Market Account Managers through performance feedback and skill development
- Translate mid-market segment goals into team priorities and measurable performance plans
- Monitor account health and customer satisfaction, ensuring timely intervention and escalation support
Required qualifications:
- Bachelor's degree or equivalent experience
- 5+ years in account management, customer success, or similar customer-facing roles
- 2+ years of people leadership experience, including coaching and team development
- Demonstrated success managing a high-volume mid-market portfolio
- Experience using CRM data and performance metrics to manage risk and improve outcomes
Complete Job Description
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