Mid-Market Account Manager

Job Summary

A company is looking for a Mid-Market Account Manager to join its Customer Success organization.

Key Responsibilities

• Manage a portfolio of mid-market customers, focusing on retention, renewal, and expansion revenue
• Collaborate with Customer Success Managers to align on customer outcomes and drive renewals and growth
• Conduct independent discovery, demos, and solution discussions while developing and executing account plans

Required Qualifications

• 4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales, with at least 2 years managing mid-market accounts
• Proven track record of driving retention, renewals, and expansion revenue
• Strong capability in leading consultative conversations and demos independently
• Technical fluency with SaaS products and proficiency with CRM tools like Salesforce
• Strong business acumen and a curiosity about AI to help customers achieve their goals