Mid-Market Account Manager

Job Summary

Managing a portfolio of mid-market clients, the full-time Mid-Market Account Manager will cultivate existing accounts and collaborate with sales to drive customer growth, retention, and satisfaction in a primarily remote role.

Key responsibilities

• Implement account strategy and revenue forecasting to enhance customer retention and growth
• Deliver quarterly business reviews and represent the Customer Success team in meetings
• Generate new opportunities and secure contract renewals within assigned accounts

Required qualifications

• 3+ years of experience in Account Management, Customer Success, or Sales
• Proven success in customer retention and revenue generation through upselling
• Experience in the alarm, video, and/or managed network space preferred
• Comfortable using CRM tools and technology platforms
• Bachelor's degree preferred