Mid-Market Account Manager

Job Summary

Driving growth and retention for a portfolio of approximately 175 mid-market retail sellers, the full-time Mid-Market Account Manager will consult with business owners to expand their use of Square's ecosystem, manage relationships, and advocate for customer needs while working in a remote environment.

Key responsibilities

• Own and maintain relationships across a portfolio of mid-market retail sellers, focusing on account expansion and satisfaction
• Consult with business owners to identify opportunities for payments and business management solutions
• Negotiate contracts and manage project execution in collaboration with cross-functional teams

Required qualifications

• 5+ years of experience in account management or sales, preferably in SaaS, payments, or POS technology
• Proven track record of growing and retaining a book of business
• Experience negotiating contracts with senior stakeholders
• Technical solutioning skills, including requirements gathering
• Experience in the retail industry is preferred, but not required