Mid-Market Account Manager

Job Summary

Owning a dedicated Mid-Market book of business, the full-time Mid-Market Account Manager will manage customer relationships, ensure renewals and upselling of products, and collaborate with cross-functional teams to optimize client engagement, all while working remotely from anywhere in the United States.

Key responsibilities

• Effectively manage a dedicated Mid-Market book of business and maintain an active pipeline of forecasted renewals and expansions
• Act as a trusted advisor, leading product adoption efforts and ensuring customers maximize the value of Greenhouse
• Develop and execute strategic account plans to identify expansion and upsell opportunities while mitigating churn risks

Required qualifications

• Experience in a quota-carrying role, preferably in a SaaS organization
• Strong financial literacy and commercial acumen to drive profitable decisions
• Ability to adapt communication for different audiences and influence stakeholders
• Expertise in unpacking complex challenges into actionable solutions
• Proven skills in discovery, negotiation, and creative problem-solving