Mid-Market Account Manager

Job Summary

To support a growing customer base, the full-time Mid-Market Account Manager will cultivate long-term relationships, manage contract renewals, and drive value realization for clients in a remote environment.

Key responsibilities

• Ensure smooth post-sale handoff and establish success metrics to drive feature adoption
• Proactively manage the renewal pipeline and articulate ROI to mitigate churn risk
• Identify new use cases and services to expand the footprint of Flashpoint products within accounts

Required qualifications

• Proven track record in Account Management or consultative sales within the B2B SaaS industry, preferably in cybersecurity
• Experience managing complex customer relationships and securing renewals in large enterprise accounts
• Strong negotiation skills for crafting multi-year renewal and expansion agreements
• Ability to communicate effectively with both technical and non-technical stakeholders
• Motivation to exceed retention and expansion targets while addressing customer challenges