Mid-Market Customer Success Manager

Job Summary

A company is looking for a Mid-Market Customer Success Manager.

Key Responsibilities

• Manage onboarding and implementation for a portfolio of mid-market customers
• Build strategic relationships and act as a trusted advisor to ensure customer success
• Conduct regular check-ins and training sessions to drive customer engagement and adoption

Required Qualifications

• 3+ years of Mid-Market Customer Success or Account Management experience in a B2B SaaS environment
• Experience leading end-to-end implementations and delivering effective training
• Proven track record of customer retention and account growth
• Strong consultative relationship-building skills with stakeholders
• Collaborative and solutions-oriented team player