Mid-Market Customer Success Manager

Job Summary

A company is looking for a Mid-Market Customer Success Manager (Remote).

Key Responsibilities

• Build and maintain strong relationships with enterprise customers, ensuring successful onboarding and ongoing value realization
• Drive product utilization by aligning capabilities with customer goals and conducting strategic reviews
• Own renewals by monitoring customer health metrics and maintaining high satisfaction and retention rates

Required Qualifications

• 3+ years in B2B Customer Success with a proven track record in driving adoption and retention
• Strong understanding of Customer Success frameworks and subscription renewal processes
• Experience with HubSpot, ChurnZero, or similar customer success platforms
• Excellent relationship-building skills across all stakeholder levels
• Detail-oriented and highly organized, with a willingness to understand technical product details