Mid-Market Customer Success Manager

Job Summary

A company is looking for a Mid Market Customer Success Manager to support customer onboarding, adoption, and retention.

Key Responsibilities

• Lead onboarding for mid-market and enterprise customers, ensuring successful implementation and activation of core workflows
• Drive adoption of Conveyor's core and new features across assigned accounts while identifying and mitigating churn risks
• Serve as the primary point of contact for assigned accounts, ensuring a high-quality customer experience and effective communication

Required Qualifications

• 3-5+ years of experience in Customer Success, Account Management, or a similar customer-facing role
• Experience managing mid-market or enterprise customer relationships
• Proven ability to drive onboarding, product adoption, and customer retention
• Data-driven mindset with the ability to identify risks and opportunities
• Comfortable working autonomously and collaboratively with cross-functional teams