Mid-Market Customer Success Manager

Job Summary

A company is looking for a Mid-Market Customer Success Manager who will manage a portfolio of customers and drive their success from post-sale through renewal.

Key Responsibilities

• Own a portfolio of Mid-Market customers, leading post-sale engagement and ensuring accountability for outcomes
• Drive successful rollout, training, and ongoing value realization across the customer base
• Manage renewals end-to-end, positioning the company's value and driving retention and expansion

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company
• Experience managing various customer sizes across onboarding, adoption, and renewal
• Ability to operate autonomously, prioritize work, and make sound decisions
• Strong interest and experience in using AI tools and automation to enhance workflows
• Data fluency and comfort using data to inform recommendations and actions